Figure Interview｜Yang Li, the "Operations Master" at Le Hang: One document, securing a safe passage for goods overseas

In the complete logistics chain of Le Hang Logistics, the operations role is the critical hub that connects all processes, often working behind the scenes and specializing in document management. Yang Li, from the Operations Department of Zhejiang Le Hang Logistics, is one such key employee. In the industry, she is affectionately known as the Operations Master.

In her daily work, Yang Li is mainly responsible for bill of lading processing, telex release coordination, detention & demurrage handling, and other documentation-related tasks. She verifies document information item by item, bridges the gap between customs declaration and customs clearance, tracks cargo status throughout the entire process, and ensures every shipment moves smoothly with rigorous attention to detail.

Three Checks: Leaving no room for errors

Working with various documents and complex procedures all day long makes meticulousness a hard requirement for this job. Through long-term hands-on experience, Yang Li developed her own "Three Checks" working principle:

Order intake stage: Verify customer's basic information

Document creation stage: Carefully check cargo details

Pre-shipment stage: Re-check the full set of customs declaration documents

In her view, a single letter or decimal point error on a document could cost a customer hundreds of US dollars in extra charges. Therefore, she remains calm and patient, paying close attention to every detail and using standardized checking habits to avoid documentation errors, safeguarding her customers' cargo transportation.

Easy to understand: Differences between FOB, CIF, and DDP operations

Many foreign trade practitioners often confuse the three common trade terms – FOB, CIF, and DDP. In practice, the allocation of responsibilities differs significantly among the three models:

DDP involves the most complex procedures and is the preferred cooperation method for many cross-border customers. Yang Li helps customers choose the most suitable trade solution based on their actual shipping needs.

Turning crisis into safety: How one check avoided a huge loss

Thanks to her rigorous review habits, Yang Li has prevented major risks during the documentation stage multiple times, helping customers avoid substantial financial losses.

In one past case, a customer had mistakenly filled in incorrect consignee information on the bill of lading. Yang Li spotted the error during her routine document review and immediately contacted the customer to correct the information. This successfully prevented the cargo from being held at destination port without clearance and avoided paying a high penalty fee. These experiences of turning crises into safety have given her a real sense of the unique value and job satisfaction that comes with the operations role.

Setting the record straight: The operations role is not "assistant work" – it is the central hub

There is a common misconception that the operations role is just about tidying up documents. In reality, the operations department connects sales, business, customer service, and customs brokerage partners – it is an indispensable key link in Le Hang Logistics' operations.

Any oversight in documentation can easily lead to cargo delays at port, customs holds, and financial losses for customers. The seemingly routine daily work carries the major responsibility of risk control across the entire logistics chain.

The new year: Stability, improvement, and growth

Looking into the new year, Yang Li has her own goals:

Hope for smooth daily operations in her department, with fewer unexpected abnormal tickets

Continue to enhance her professional knowledge in her spare time after completing core tasks

Keep up with changes in customs clearance policies across different countries, continuously strengthening her skills

Achieve steady income growth

Closing words

Details make reliable service. It is through operations staff like Yang Li – with their craftsmanship and rigorous control at the documentation gate – that Le Hang Logistics has built a stable and dependable logistics service barrier.

For US ocean freight, complete vehicle export, or one-stop cross-border logistics needs, welcome to choose Zhejiang Le Hang Logistics.